Bridges Centre

Bridges Centre, Monmouth

Mark Walton, Bridges Centre Director, commented,

 “Since Rob and Firecrest took over the IT support role at Bridges we have greatly benefitted from his very professional approach, attention to detail and helpful solutions.   We have very much appreciated having him on site and can  recommend his services to individuals and organisations looking for reliable assistance for all IT requirements.”

Didlaw Ltd

Didlaw Ltd

“I have worked with FirecrestIT for four years during which time my business has received impeccable service levels and very, very good response times. I am a very demanding service user and expect a high level of service. A lot of the IT support work is done remotely and for almost all issues can be resolved in this way. If there is a need to attend my business premises the turnaround time is very good. We recently experienced a power surge in our office due to a fault with the electricity supplier which took down all of our equipment. It was restored and working within a few hours. It was more than we could have hoped for with the smell of burning wires still in the air! Rob is very good at coming up with practical and cost-effective solutions to any of my work needs. More than support, Rob also gives advice and researches to find the most effective and cost-efficient solutions to all IT-related matters. I would not hesitate to recommend FirecrestIT/Rob to anyone with a business, or indeed to a home user. Rob covers off all my IT needs for office and home desktops, laptops, iPads, etc. Highly recommended! He is also a thoroughly nice bloke and a pleasure to work with.”

K Jackson, Partner

Littlejohn Bathrooms Ltd

Littlejohn Bathrooms Ltd

Firecrest have provided Littlejohn with IT support for over 5 years, during which time they have installed two new servers for us and many PC’s, all of which took place smoothly and efficiently.  Where they really come into their own is with the on-going, off site support that they offer.  Our whole system is managed remotely with Rob only having to visit the premises to deliver and install new hardware – and if there are any issues with our system we are never aware of them! In addition, they have upgraded our wired network, installed a wireless network with multiple access points and provided support and hardware that allows our staff to work from home.  The service we receive from Firecrest at all times has been fantastic, and we wouldn’t hesitate to recommend their services.

ECL Global Ltd

ECL Global Ltd

“We are a growing recruitment business that was founded 2 years ago. We started with 4 people and are now at 24. Without the help and support of Firecrest IT my business would not be here today. Rob (owner of Firecrest) is always on hand and very quick to sort out any issues we have from Server problems to telephone lines to Emails gone down. He is fantastic support and I recommend him to any one with IT issues!”

D Howard. Director

Knowles-Wilkins Engineering (KWE) Jaguar Ltd

KWE Jaguar

“KWE is a small company restoring classic cars and we need to be very efficient in handling all the client and parts data on our comprehensive IT system. Firecrest IT have been an enormous help in setting up and maintaining the system, and providing hardware and software updates. We give Firecrest full access over the internet so that they can maintain continuous monitoring of our system’s health. Service and professionalism is exemplary – highly recommended.”

C Knowles, Owner/Director.

Mr & Mrs Williams – Cyprus

“Living in Cyprus, as we do, means that we need to be in daily contact with family and friends. Despite several outfits advertising a range of P.C. services here, it has been our experience that this is not always the case. Then we heard about Firecrest I.T. and the Instant Service they provide. By allowing them remote access to our laptop, Firecrest I.T. has been able to rectify our problems quickly and efficiently. This has been an absolute Godsend to us and in our view, all at a very reasonable cost. Our queries are always responded to in a friendly manner by the Firecrest I.T. team and nothing is too much trouble for them. We have no hesitation in recommending Firecrest I.T. to anyone requiring back up support, whether in the UK, or like us, living abroad. Firecrest I.T. is a great company who will look after all your I.T. needs.

The Car Network

The Car Network

“We contacted Firecrest IT Ltd to investigate ways to protect our data and to improve communications with our customers. They visited us to discuss the options that were available and explained each in terms that we understood. They then gave us a detailed breakdown of our options with prices. Once we engaged their services they did everything without fuss and without disruption to our normal business. We now rely on them to provide on-going support whenever we need it. We are delighted with the service we receive and wouldn’t hesitate to recommend them to other businesses.”

L Howard. Director.
The Car Network