With your permission and under your full control at all times we can access your PC to perform diagnostic checks which help us to determine the cause of the problems that you may be experiencing. We can also (with your approval) take control of your PC to resolve the problems immediately for you.

The main benefits to you of using this service are;

• A fast response to diagnose your problems and implement a solution.
• A reduction in travelling which reduces the costs that you pay and also reduces our carbon footprint.
• Support is independent of distance. No matter where you are, if your just up the road or half way around the world, we can still help.

To use this service you will need to download and install our remote assist client software.

Once you have downloaded and run the client software send us the Computer ID and Pin displayed in the Remote Control window. Please contact us if you require remote support for MAC or Linux.

Download Support Assistant

Example:

Please note that instant support will be invoiced at our normal rates dependant on the time of day and the day of the week.
Rates are available on request. Please ask the support technician for more information.