“I have worked with FirecrestIT for four years during which time my business has received impeccable service levels and very, very good response times. I am a very demanding service user and expect a high level of service. A lot of the IT support work is done remotely and for almost all issues can be resolved in this way. If there is a need to attend my business premises the turnaround time is very good. We recently experienced a power surge in our office due to a fault with the electricity supplier which took down all of our equipment. It was restored and working within a few hours. It was more than we could have hoped for with the smell of burning wires still in the air! Rob is very good at coming up with practical and cost-effective solutions to any of my work needs. More than support, Rob also gives advice and researches to find the most effective and cost-efficient solutions to all IT-related matters. I would not hesitate to recommend FirecrestIT/Rob to anyone with a business, or indeed to a home user. Rob covers off all my IT needs for office and home desktops, laptops, iPads, etc. Highly recommended! He is also a thoroughly nice bloke and a pleasure to work with.”

K Jackson, Partner

Firecrest have provided Littlejohn with IT support for over 5 years, during which time they have installed two new servers for us and many PC’s, all of which took place smoothly and efficiently.  Where they really come into their own is with the on-going, off site support that they offer.  Our whole system is managed remotely with Rob only having to visit the premises to deliver and install new hardware – and if there are any issues with our system we are never aware of them! In addition, they have upgraded our wired network, installed a wireless network with multiple access points and provided support and hardware that allows our staff to work from home.  The service we receive from Firecrest at all times has been fantastic, and we wouldn’t hesitate to recommend their services.

“We are a growing recruitment business that was founded 2 years ago. We started with 4 people and are now at 24. Without the help and support of Firecrest IT my business would not be here today. Rob (owner of Firecrest) is always on hand and very quick to sort out any issues we have from Server problems to telephone lines to Emails gone down. He is fantastic support and I recommend him to any one with IT issues!”

D Howard. Director

“KWE is a small company restoring classic cars and we need to be very efficient in handling all the client and parts data on our comprehensive IT system. Firecrest IT have been an enormous help in setting up and maintaining the system, and providing hardware and software updates. We give Firecrest full access over the internet so that they can maintain continuous monitoring of our system’s health. Service and professionalism is exemplary – highly recommended.”

C Knowles, Owner/Director.

“We contacted Firecrest IT Ltd to investigate ways to protect our data and to improve communications with our customers. They visited us to discuss the options that were available and explained each in terms that we understood. They then gave us a detailed breakdown of our options with prices. Once we engaged their services they did everything without fuss and without disruption to our normal business. We now rely on them to provide on-going support whenever we need it. We are delighted with the service we receive and wouldn’t hesitate to recommend them to other businesses.”

L Howard. Director.
The Car Network