At Firecrest IT Ltd we offer a 24/7 online helpdesk service so that customers can log and progress tickets. We set service levels to ensure that calls are dealt with promptly and never get forgotten or ignored. We will always provide regular feedback on every aspect of your ticket.
All of our support contracts are tailored for individual customers. We make sure that you get the coverage you need without paying for things you may never use. Our prices are amongst the most competitive in the industry.
We are based centrally in the heart of Monmouth with excellent road links to the surrounding towns. We also provide telephone and remote support so that in a lot of cases we don’t need to travel to your premises. This gives you instant support and reduces our costs (and carbon footprint).
We are always happy to welcome new customers and won’t subject you to any hard sell tactics.
We hope that you will get us involved early on in your project. We are happy to meet with you to discuss your project and provide advice and guidance. This service is totally free of charge and with no obligation.
Developing a plan for IT within your business can be a complex process. We have a wealth of technical knowledge and experience gained from a broad range of businesses so we are well placed to advise you on possible solutions available.
We are qualified IT Security professionals as well as Microsoft Cloud partners and can advise you on all areas that affect data security. We can help you to develop systems and procedures that ensure the Confidentiality, Integrity and Availability of your data.