Scope of Services

The IT Support company will provide the following services to the Client:

• Remote monitoring and management of the Client’s IT infrastructure
• Proactive identification and resolution of IT issues
• Onsite support as needed.
• Training and support for the Client’s IT staff.
• Supply and installation of IT hardware and software, with the understanding that such items remain the property of Firecrest IT Ltd until paid for in full.

Service Levels

The IT Support company will provide the following service levels:

• Remote monitoring and management will be available 24/7/365.
• Proactive identification and resolution of IT issues will be completed within 8 hours of notification.
• Onsite support will be available during business hours, Monday through Friday.
• Training and support for the Client’s IT staff will be available during business hours, Monday through Friday.

Pricing

The IT Support company will charge the Client a monthly fee for the services provided. The monthly fee will be based on the size and complexity of the Client’s IT infrastructure. Training may be chargeable as consumed. All charges will be subject to VAT at the prevailing rate.

Term and Termination

The initial term of this agreement will be one year. The agreement will automatically renew for one-year terms thereafter, unless either party provides written notice of termination to the other party at least 30 days prior to the expiration of the then-current term.

Confidentiality

Each party agrees to keep confidential all information received from the other party during the term of this agreement. This confidentiality obligation will continue after the termination of this agreement.

Title Retention

Ownership of any items sold and installed by Firecrest IT Ltd shall remain with Firecrest IT Ltd and will not pass to the Client until the Client has paid all amounts due under the relevant invoice in full. Until full payment is received, the Client acknowledges that they are in possession of the goods solely as bailee for Firecrest IT Ltd. If full payment is not made by the due date, Firecrest IT Ltd reserves the right to take reasonable steps to recover the goods supplied, which may include disassembling the installed items.

Limitation of Liability

The IT Support company will not be liable for any damages caused by the Client’s IT infrastructure or any third-party software or hardware. The IT Support company’s liability for any damages will be limited to the amount of the monthly fee paid by the Client.

Governing Law

This agreement will be governed by the laws of England and Wales.

Entire Agreement

This agreement constitutes the entire agreement between the parties with respect to the subject matter hereof and supersedes all prior or contemporaneous communications, representations, or agreements, whether oral or written.

Severability

If any provision of this agreement is held to be invalid or unenforceable, such provision will be struck from this agreement and the remaining provisions will remain in full force and effect.

Waiver

No waiver of any provision of this agreement will be effective unless in writing and signed by both parties.

Notices

All notices and other communications under this agreement will be in writing and will be deemed to have been duly given when delivered in person, upon the first business day following deposit in the United Kingdom mail, postage prepaid, first-class, or sent by email to the following addresses:

If to the IT Support company:

Firecrest IT Ltd
Drybridge House, Drybridge Park
Monmouth, NP25 5AS

If to the Client:

[Client Name] [Address] [City, County, Postcode]

or to such other address as either party may designate in writing from time to time.

Headings

The headings in this agreement are for convenience only and will not affect its interpretation.

Counterparts

This agreement may be executed in one or more counterparts, each of which will be deemed an original, but all of which together will constitute one and the same instrument.

Statutory Rights

Nothing in this agreement will affect the statutory rights of either party.

Governing Law

This agreement will be governed by and construed in accordance with the laws of England and Wales without regard to its conflict of law’s provisions. The parties agree that the courts of England and Wales will have exclusive jurisdiction to settle any dispute arising out of or in connection with this agreement.