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Littlejohn Bathrooms Ltd

Littlejohn Bathrooms Ltd

Firecrest have provided Littlejohn with IT support for over 5 years, during which time they have installed two new servers for us and many PC’s, all of which took place smoothly and efficiently.  Where they really come into their own is with the on-going, off site support that they offer.  Our whole system is managed remotely with Rob only having to visit the premises to deliver and install new hardware – and if there are any issues with our system we are never aware of them! In addition, they have upgraded our wired network, installed a wireless network with multiple access points and provided support and hardware that allows our staff to work from home.  The service we receive from Firecrest at all times has been fantastic, and we wouldn’t hesitate to recommend their services.

Avoiding uninvited software

Avoiding uninvited software

One of the most common methods for malicious software to get installed onto your PC is by “piggy backing” on legitimate software. Often if you download software from anywhere other than the original software developers site you will find unwanted extras, such as “Adware” or other browser add-ins, have been installed without your knowledge.

You should always pay attention when installing software because often, a software installer includes optional installs, such as adware. Be very careful what you agree to install and always try to download from a trusted site.

Always opt for the custom installation and deselect anything that is not familiar, especially optional software that you never wanted to download and install in the first place. It goes without saying that you should not install software that you don’t trust.

ECL Global Ltd

ECL Global Ltd

“We are a growing recruitment business that was founded 2 years ago. We started with 4 people and are now at 24. Without the help and support of Firecrest IT my business would not be here today. Rob (owner of Firecrest) is always on hand and very quick to sort out any issues we have from Server problems to telephone lines to Emails gone down. He is fantastic support and I recommend him to any one with IT issues!”

D Howard. Director

Knowles-Wilkins Engineering (KWE) Jaguar Ltd

KWE Jaguar

“KWE is a small company restoring classic cars and we need to be very efficient in handling all the client and parts data on our comprehensive IT system. Firecrest IT have been an enormous help in setting up and maintaining the system, and providing hardware and software updates. We give Firecrest full access over the internet so that they can maintain continuous monitoring of our system’s health. Service and professionalism is exemplary – highly recommended.”

C Knowles, Owner/Director.

Mr & Mrs Williams – Cyprus

“Living in Cyprus, as we do, means that we need to be in daily contact with family and friends. Despite several outfits advertising a range of P.C. services here, it has been our experience that this is not always the case. Then we heard about Firecrest I.T. and the Instant Service they provide. By allowing them remote access to our laptop, Firecrest I.T. has been able to rectify our problems quickly and efficiently. This has been an absolute Godsend to us and in our view, all at a very reasonable cost. Our queries are always responded to in a friendly manner by the Firecrest I.T. team and nothing is too much trouble for them. We have no hesitation in recommending Firecrest I.T. to anyone requiring back up support, whether in the UK, or like us, living abroad. Firecrest I.T. is a great company who will look after all your I.T. needs.“

The Car Network

The Car Network

“We contacted Firecrest IT Ltd to investigate ways to protect our data and to improve communications with our customers. They visited us to discuss the options that were available and explained each in terms that we understood. They then gave us a detailed breakdown of our options with prices. Once we engaged their services they did everything without fuss and without disruption to our normal business. We now rely on them to provide on-going support whenever we need it. We are delighted with the service we receive and wouldn’t hesitate to recommend them to other businesses.”

L Howard. Director.
The Car Network

Press Release – August 2010

IT Support and IT Security services for local businesses.

Rob Wilde recently left his position as Head of IT Security for the McLaren  group to set up Firecrest IT Ltd. His new company now provides IT Support and IT Security services for small and medium sized businesses. Having worked for 19 years in the very demanding, cutting edge environment of Formula 1, where quality, accuracy and speed are essential to success, Rob is now using the skills and knowledge that he has developed to provide IT Support and IT Security for smaller businesses.
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