To access the helpdesk online portal please visit http://helpdesk.firecrestit.com
The following screen will be displayed;
To enter a new support ticket select the “Submit New Ticket” button.
Please note that it is not necessary to register or login to the service to be able to submit a ticket.
Complete all of the fields and press the Submit button.
You will also receive an email with the ticket details which will allow you to track your ticket.
To track your ticket visit the helpdesk.firecrestit.com site and select “Track Ticket”
Enter your Ticket ID and Ticket Key and press “Submit”
Once you have connected to your ticket you will be able to review any entries against it and update its status as required.
Registering for a support account with Firecrest IT Ltd.
If you would like to review all of your tickets then you will need to register.
Visit the helpdesk.firecrestit.com page and select “Register New Account from the menu on the right of the screen.
Once you have registered you will be presented with a screen showing any tickets that you have submitted.
© Firecrest IT Ltd Jan 2016